Finding Your Target Audience

In the vast and ever-evolving landscape of e-commerce, reaching the right audience is paramount to success. It’s not just about attracting visitors to your website; it’s about attracting the right visitors—the ones who are most likely to convert into loyal customers. This is where custom audiences come into play, offering a powerful tool to tailor your marketing efforts. In this blog, we’ll explore different types of custom audiences and discover which one is the best fit for your e-commerce website.

Defining Custom Audiences

Custom audiences are groups of users who have already engaged with your website or interacted with your brand in some way. They offer a chance to target your marketing efforts more precisely, rather than casting a wide net and hoping for the best. By segmenting your audience, you can craft highly relevant and personalized campaigns, thereby increasing the chances of conversion.

Website Visitors

One of the fundamental custom audiences for an e-commerce website is the pool of website visitors. This audience includes everyone who has visited your website, regardless of the source. You can refine this audience by specifying criteria such as the duration of their visit, the pages they viewed, and the actions they took (like adding items to the cart but not completing the purchase).

Example: Imagine you run an online shoe store, and you notice that a significant number of visitors are browsing hiking boots. You could create a custom audience of visitors who spent time on your hiking boots product pages. Then, you can target them with special offers or content related to hiking boots, increasing the likelihood of conversion.

Email Subscribers

Your email list is a goldmine for custom audiences. People who have willingly shared their email addresses have already shown interest in your brand. You can upload your email list to your advertising platform, which will then create a custom audience for you to target.

Example: Suppose you have an e-commerce site selling organic skincare products. You can create a custom audience using your email subscribers and send them an exclusive discount code for a new product launch. This strategy not only encourages repeat purchases but also builds brand loyalty.

Lookalike Audiences

Lookalike audiences are an advanced feature that leverages your existing custom audiences. They allow you to find people who are similar to your existing customers but haven’t interacted with your brand yet. This is done by analyzing the characteristics and behavior of your custom audience and finding similar profiles.

Example: Let’s say you’ve created a highly engaged custom audience from your past customers. You can use this audience to create a lookalike audience. This new audience will consist of people who share similar interests, demographics, and online behaviors with your existing customers, making them more likely to convert.

Cart Abandoners

Cart abandonment is a common challenge in e-commerce. However, it also presents an opportunity to create a highly targeted custom audience. By identifying users who added products to their cart but didn’t complete the purchase, you can re-engage them with personalized messages or offers.

Example: If you operate a fashion e-commerce store, you can create a custom audience of cart abandoners and send them a reminder email with the items left in their cart. You can sweeten the deal by offering free shipping or a limited-time discount, increasing the chances of converting these potential customers.

Social Media Engagers

Engagement with your social media posts is another valuable custom audience. Platforms like Facebook allow you to create audiences consisting of people who have engaged with your page, posts, or ads. This can help you re-engage individuals who have shown an interest in your content.

Example: If you’re running a pet supply store and notice that many people have engaged with your posts about dog toys, you can create a custom audience of these engagers. Then, you can target them with advertisements for your latest dog toy arrivals.


When it comes to choosing the best custom audience for your e-commerce website, there is no one-size-fits-all solution. The right audience depends on your specific goals, your products, and your audience’s behavior. Often, a combination of custom audiences will yield the best results.

Remember, the key to successful e-commerce marketing is personalization and relevance. By utilizing custom audiences effectively, you can craft targeted messages and offers that resonate with your potential customers, leading to higher conversion rates and ultimately, greater success for your online store.

By Shubham Mantri

Hey this is Shubham Mantri, I am a digital marketer & content creator. I am also very good at identifying optimization opportunities, directing digital media campaigns, and marketing data analysis.

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